Hey there, it's Cali! I wanted to fill you in on our return policy so you know what to expect. We don't have a traditional return or exchange policy in place, but don't worry, we’'ve got your back if something goes wrong. Here's the deal:
No Return or Exchange Policy: Unfortunately, we don't accept returns or exchanges, except for a few specific cases: if the item is defective, damaged, or if you received the wrong item. We hope you understand why we have to stick to this policy, as every item is made to order.
Defective, Damaged, or Incorrect Items: If, by any chance, you receive a product that's defective, damaged, or not what you ordered, please reach out to me right away at Cali@ThreadsByCali.com. We'll make sure to sort things out for you as quickly as possible. I apologize for any inconvenience caused!
In your email, be sure to include the following details:
Sorting It Out: Once we receive your email, we will take a look at your case and get back to you within a day or two. If we need more info or additional photos, we’ll let you know. Just know that we’re committed to resolving the problem!
Keep in mind that this return policy only applies to defective, damaged, or incorrect items. We will do our best to make sure you have a great experience with us!
If you have any questions or concerns about our return policy, don't hesitate to reach out to me at Cali@ThreadsByCali.com. I'm here to help and make sure you're thrilled with your shopping adventure!
Thanks for your understanding and support!